1. Introduction

1.1 The Credit Compass services are provided by iwoca Ltd (“iwoca“, “we”, or “us”), a company incorporated in England and Wales under registered number 07798925 at the registered address 10 Queen Street Place, London, United Kingdom, EC4R 1AG.

1.2 Subject to these terms and conditions (the “Terms”), we offer businesses insights into their financial health and/or the financial health of their counterparties, as detailed on the website from time to time (the “Services”). To use the Services, you must register with us through this website and agree to the Terms.

2. Conditions for accessing the Services

To register and use the Services, you must be:

2.1 established in and conducting business from the United Kingdom; and

2.2 either: (i) a body corporate incorporated within the United Kingdom; or (ii) a limited liability partnership incorporated in the United Kingdom.

3. Limitations on use

3.1 Use of the Services and the information provided is for your internal business purposes only.

3.2 Your use of the Services doesn't give you any rights over Credit Compass, iwoca, or anyone other person’s copyrights, trademarks, or other intellectual property, including the intellectual property of any credit reference agency or supplier involved in the Services. 

3.3 The website and the Services are protected by copyright and other intellectual property rights. You may not, and will not allow any other person to, adapt, alter, modify, reverse engineer, decompile or otherwise interfere with any element of the Services.

3.4 You will not use the Services or any information provided to make any statements that are harassing, defamatory, or otherwise unlawful.

3.5 You will not attempt to copy, modify, duplicate, create derivative works from, reverse compile, disassemble or reverse engineer all or any part of the Services in any form or media or by any means. 

3.6 You will not access all or any part of the Services in order to build a product or service that competes with the Services, nor will you use the Services to provide services to third parties. 

4. Suspension and termination; Your liability

4.1 We may suspend or terminate your access to the Services at any time without prior notice and without liability to you if:

a) we have reason to suspect that you are using the Services for an unlawful, immoral or discriminatory purpose, or are otherwise breaching applicable law in the conduct of your business;

b) you have, or we reasonably suspect that you have, breached the Terms, including where we need to investigate an alleged breach;

c) we determine that providing the Services to you may be a breach of applicable law;

d) you become insolvent or cease trading, or an administrator or receiver is appointed over your assets;

e) we reasonably think that any of your activities could damage our reputation; or

f) you have not used the Services for more than 6 months. 

4.2 We will use reasonable efforts to notify you of any suspension or termination, subject to compliance with applicable law.

4.3 iwoca may terminate by giving you 30 days’ notice if it decides to discontinue the Services.

4.4 You shall indemnify and hold harmless iwoca against all claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with your use of the Services, including any breach of the Terms or your misuse of the Services.

5. Changes to the Terms and Services

5.1 We may change the Terms from time to time by updating the Terms on the website. When you use the website, you are deemed to accept the latest version of the Terms. 

5.2 iwoca reserves the right to offer paid-for Services from time to time. We will set out the costs of any paid-for Services and obtain your agreement prior to you accessing them.

6. Confidentiality

6.1 You must not disclose any confidential information disclosed to you through the Services except to:

a) your employees, contractors or agents to the extent necessary to enable them to carry out their duties; and

b) your auditors and professional advisors.

6.2 You are responsible for ensuring that any person to whom you disclose confidential information complies with the obligations of confidentiality in this Section 6.

6.3 The confidentiality obligations in this Section 6 do not apply to information which:

a) is or becomes available to the public other than because of any breach of these Terms;

b) is, when it is supplied, already known to whoever it is disclosed to in circumstances in which they are not prevented from disclosing it to others;

c) is independently obtained by whoever it is disclosed to in circumstances in which they are not prevented from disclosing it to others;

d) you are required to disclose by a court or by any regulatory authority, provided that if you are required to do so, you will, wherever practicable (and subject to applicable law), consult with us before making such disclosure; or

e) we expressly allow you to disclose, for example by allowing you to download and/or share a financial health report relating to you.

7. Reliance on Data

7.1 The Services are provided on an “as is” basis without warranties of any kind, whether express or implied. The information contained in the Services may be sourced from third parties and iwoca accepts no responsibility for the accuracy or completeness of such information.

7.2 You may not rely on the Product for critical business decisions, including lending, investment, credit assessment, or strategic business planning. You are responsible for your own due diligence and analysis.

7.3 If you find information which is incorrect, you may notify us either by email to compass@iwoca.co.uk using the form we provide on the website. We will use reasonable endeavours to procure that such information is corrected. Such information may be controlled by third parties, and we cannot be held liable for a failure to correct it.

8. Our liability

8.1 Subject to Section 8.3 below, iwoca will not be liable in contract, negligence, for breach of statutory duty, or under any indemnity or otherwise in connection with the Services and will not be liable for any indirect or consequential loss. iwoca will not be liable for loss of profits, loss of earnings, loss of business or goodwill.

8.2 iwoca’s maximum liability in aggregate will be all amounts paid by you for the Services in the 12 months prior to the claim arising.

8.3 Nothing in this Section 8 limits iwoca’s liability for death or personal injury or any other liability that may not be excluded by applicable law.

9. Miscellaneous

9.1 If any provision of the Terms is illegal, invalid or unenforceable, it will not in any way affect the legality, validity or enforceability of any other provision.

9.2 A person who is not a party to the agreement between us may not enforce any of the Terms under the Contracts (Rights of Third Parties) Act 1999.

9.3 The Terms (and any non-contractual obligations arising out of or in connection with them) are governed by English law and the courts of England and Wales have exclusive jurisdiction.

9.4 Nothing in the Terms is intended to establish any partnership or joint venture between you and us or constitute you and us as agents of one another.

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Last updated - September 2025