Terms of use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of the website www.iwoca.co.uk which is operated by IWOCA Limited, whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

1. General

1.1 The terms "we", "us", or "our", refer to iwoca Ltd

1.2 iwoca Ltd is registered in England & Wales, company registration number 07798925. Registered office: 10 Queen Street Place, London EC4R 1AG. Our main trading address is 101 New Cavendish Street, London W1W 6XH.

1.3 iwoca Ltd is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 [reference number: 791804] for the provision of payment

1.4 These terms of use have no fixed duration.

2. Accessing our site

2.1 Access to our site is permitted on a temporary basis, and we reserve the right to withdraw, suspend, amend the service we provide on our site without notice (see below) or close it indefinitely. We will not be liable if for any reason our site is unavailable at any time or for any period.

2.2 From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

2.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you has access to your user identification code or password, you must immediately notify us using the contact details on our main homepage

2.4 When using our site, you must comply with the provisions of our acceptable use policy.

2.5 You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

2.6 We process information about you in accordance with our privacy policy at www.iwoca.co.uk/privacy_policy. By using our site, you warrant that all data provided by you is accurate.

2.7 We aim to update our site regularly, and may change the content at any time. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

2.8 We try to meet highest standards of accessibility, but cannot guarantee that this site will be compatible with all hardware and software that may be used by visitors to the site.

3. Transactions concluded through our site

3.1 Limited company loan agreements terms and conditions

4. Materials in site and software rights

4.1 All copyrights, trademarks, patents, design rights, and other intellectual property rights relating to our site and the materials published on it (including, but not limited to, the underlying software, the design, graphics, layout, feel, and structure of our sites) will be and remain the sole property of us or our licensors. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

4.2 You may view, use, download, print off one copy and store the material on this site for personal use only and you may draw the attention of others within your organisation to material posted on our site. Commercial use is not permitted unless you have obtained a licence to use materials on our site for commercial purposes. Redistributing, republishing, copying, adapting the paper or digital copies of any materials you have printed off or downloaded in any way or otherwise making material on this site available to third parties is prohibited. You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

4.3 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

4.4 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

4.5 The information in this website is given in good faith and for general information and interest only. It is subject to change without notice. We make every effort to ensure that the information on our websites is correct but we cannot guarantee that it is 100% free of inaccuracies, errors and omissions.

5. Our liability

5.1 Users of this site are responsible for any decisions they take based on information provided on the site and commentary and other materials on our site are not intended to amount to advice on which reliance should be placed. You should consult your professional advisers before taking any action based on the content of our site. We disclaim all responsibility and liability (as far as legally permitted) for any loss (directly or indirectly) arising from using or relying on information or links included in this site.

5.2 Our sites may contain links to other sites, which are provided for your information only. The contents of those sites or resources are outside our control and are not covered by these terms and conditions. If you access other sites using the links provided, we accept no responsibility for the content of those sites, for the way in which they deal with you or use any information they may acquire about you or for any loss or damage that may arise from your use of them.

5.3 The material displayed on our site is provided without any representations, guarantees, conditions or warranties as to its accuracy, completeness or that the content is up-to-date. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

5.3.1 all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;

5.3.2 any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, includind but not limited to:

a) loss of income or revenue; b) loss of business, loss of business opportunity or other economic loss; c) loss of profits or contracts; d) loss of anticipated savings; e) loss or corruption of data; f) loss of goodwill; g) business interruption, wasted management or office time; and in all the above cases, whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

5.4 These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, or our liability for fraud, nor any other liability which cannot be excluded or limited under applicable law and do not affect your statutory rights.

5.5 Arrangements made between you and any third party named or referred to on the site are entirely at your sole risk and responsibility.

6. Your liability

6.1 You shall compensate us in full if we incur any losses or if any claims or legal proceedings are brought or threatened against us by any other person arising from your use of our website, as well as any information uploaded by you on our site.

6.2 You agree to indemnify and hold us harmless from any liability, loss, claim, and expense (including reasonable legal fees) related to any breach by you of these terms and conditions or arising from your use of our site, including any information uploaded by you on our site.

7. Uploading material to our site

7.1 Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

7.2 We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site. Such information has not been verified or approved by us nor represent our views and values.

7.3 We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.

7.4 If you upload any material on our site that is in breach of any intellectual property or privacy rights, we have the right to disclose your identity to the third party claiming such breach.

8. Viruses, hacking and other offences

8.1 You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

8.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

8.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

9. Linking to our site

9.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

9.2 You must not establish a link from any website that is not owned by you.

9.3 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

9.4 If you wish to make any use of material on our site other than that set out above, please address your request to info@iwoca.co.uk.

10. Linking your bank account

10.1 When you create a user account, you will have the ability to link your bank account. (note that this service is limited to bank accounts provided by certain banks). For the purposes of this section 10, this service will be referred to as our “Open Banking Service”.

10.2 When you consent to link your bank account, we will receive details of all transactions that have taken place on that account in the last 5 years. We will have ongoing access to this data for a period of 90 days following your request to your bank to link the bank account. During this time, you will be able to revoke our access at any time by logging into your iwoca account. Please note that even after our access has expired (or revoked) we will keep records of the transaction data in accordance with our Privacy Policy.

10.3 To link your bank account, you will be directed to a secure webpage hosted by your bank, at which point you will be prompted to enter your online banking credentials. It is your responsibility to ensure that your online banking credentials are kept safe and confidential and you should contact your bank directly if you believe that they have been compromised or disclosed in any way.

10.4 Any information or notifications concerning our Open Banking Service (including fraud or security threats) will be communicated to you at the email address which you use to log in to your account.

10.5 The terms of our Open Banking Service (as outlined in this section 10) are in English and any communications with you concerning them will be in English.

10.6 You have the right to request a copy of the terms of our Open Banking Service at any time.

10.7 We will provide you with at least 2 months notice before making any changes to the terms of our Open Banking Service. During the notice period, you will have the right, without charge, to stop using our Open Banking Service and revoke our access.

11. Jurisdiction and applicable law

11.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site, these terms of use and their subject matter (including any non-contractual obligations arising out of or in connection with it).

11.2 These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

12. Complaints

Details on how to make a complaint and your right to refer a complaint to the Financial Ombudsman Service can be found here.

13. Variations

Notwithstanding clause 10.7 above, we reserve the right to change these terms and conditions from time to time, and the amended terms will be posted on this website. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

If you have any concerns about material which appears on our site, please contact us at contact@iwoca.co.uk or call us on 020 3397 3375

Thank you for visiting our site.

Last updated - June 2020