We at iwoca Ltd are committed to keeping your information private. This document sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
By providing your information to us you consent to us processing it in the manner and for the purposes described herein. If, and to the extent, you provide personal data relating to any third party to us, you confirm that you have obtained their consent to pass their personal data to us and for us to process it in the manner and for the purposes described herein.
For the purposes of the Data Protection Act 1998 (the "Act"), the data controller is iwoca Ltd of 26 RED LION SQUARE, LONDON WC1R 4AG.
In order to provide you with products and services we need to collect, use, share and store personal and financial information about you. We collect this information when:
1.1 we speak to you on the telephone;
1.2 when you register with the Site;
1.3 when you complete an online application;
1.4 when you send documents to us;
1.5 when you request a service;
1.6 when you indicate that you would like us to keep you up to date about our products and services; or
1.7 when you provide us with access to your accounts and sources of data relating to financial transactions you enter into online we will access and use that information.
We will use your information to:
2.1 provide our services to you;
2.2 prevent and detect fraud, money laundering and other crime;
2.3 carry out regulatory checks;
2.4 meet our obligations to any relevant regulatory authority;
2.5 develop and improve our services to you and other customers and protect our interests; and
2.6 make sure that our records about you are comprehensive, accurate and up to date.
2.7 to manage our relationship with you including (but not limited) to undertake underwriting collections and servicing activities.
We will retain information about you after the closure of your file for as long as permitted for legal, regulatory, fraud and other financial crime prevention and legitimate business purposes.
We may use your personal information for market research and other marketing purposes, we shall obtain your consent for such purposes at the relevant time.
We regularly review our security standards and procedures to help prevent unauthorised access to personal information, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.
For training purposes, calls with us may be recorded and may be monitored.
When you apply to us to open an account, we will check our own records, your records at credit reference agencies and the records held by credit reference agencies relating to your “financial associate” (if you have one) i.e. a person with whom you have, or have had, joint personal financial arrangements such as joint accounts or have made joint credit applications, which may be your spouse or partner (not a business partner). We may also, in certain limited circumstances, check the record, including credit details, of other members of your family and if you are a director or partner in a small business, we may also check on your business.
If you are making a joint application or tell us that you have a spouse or financial associate, we will search, link and record information about you both together at credit reference agencies (including any previous and subsequent names). You must be sure that you have your financial associate’s agreement to disclose their information to us and for us to conduct these searches. Credit reference agencies also link your records together and these links will remain on your and their files until such time as you or your financial associate tell the credit reference agencies that you are no longer financially linked and this is accepted by the credit reference agencies.
If you give us false or inaccurate information and we suspect or identify fraud we will record this and may also pass this information to fraud prevention agencies and other organisations involved in crime and fraud prevention.
Please be aware that any or all of these processes may be automated.
Where you borrow or may borrow from us, we will give details of your agreement and the payments you have made (or failed to make) under it to credit reference agencies. If you borrow and do not repay in full and on time, we will tell credit reference agencies. We may make periodic searches of our own records and at credit reference agencies to manage your account with us, including to assist us in deciding whether to make credit available or to continue or extend existing credit. We may also check at fraud prevention agencies to prevent or detect fraud. If you have borrowed from us and do not make payments that you owe us, we will trace your whereabouts and recover debts.
The information which we and other organisations provide to the credit reference agencies about you, your financial associates and your business may be supplied by credit reference agencies to other organisations and used by them to:
The information which we provide to the fraud prevention agencies about you, your financial associates and your business may be supplied by fraud prevention agencies to other organisations and used by them and us to:
Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law or where permitted under the terms of the Act.
We may share your information with other organisations:
We may also share your information with selected third parties to the extent reasonably necessary in order to enable us to manage our relationship with you.
If you have signed up for our trade finance product with an affiliate, we may share your information with such partner, who may be located outside the European Economic Area.
You can contact the credit reference agencies currently operating in the UK; the information they hold may not be the same so it is worth contacting them all. They will charge you a small statutory fee.
Please contact us at firstname.lastname@example.org if you want to receive details of the relevant fraud prevention agencies.
You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. In accordance with our Data Protection Policy, we charge £10 for all information requests to cover administration costs. Please address requests to: The Data Protection Officer | iwoca Ltd | 26 RED LION SQUARE, LONDON WC1R 4AG
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
A list of all cookies listed on this Site and a description of the purposes we use them for is set out below. By using this Site, you consent to us using these Cookies for the purposes listed.
Cookies are harmless text files that web servers can store on your computer's hard drive when you visit a website. Cookies enable users to navigate around websites, record which areas of the website have been visited and for how long and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the website. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu. For a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies.
We use both our own (first-party) and partner companies' (third-party) cookies to support these activities.
A list of all cookies listed on this Site and a description of the purposes we like them for is set out below. By using this Site, you consent to us using the Cookies listed below for the purposes listed below.
|Cookie Name(s)||Type of cookie||Purpose|
|Django session ID||Temporary session||This is used for authentication purposes and so that we can distinguish you from other users on the website.|
|Django CSRF||Temporary session||Protects against cross-site request forgery.|
|KissMetrics, Optimizely, Google Analytics||Analytics||We use these services to analyse and improve the performance of our website.|
|Liveagent||Customer support||Used for 'livechat' to connect you to one of our customer support representatives.|
|AdRoll, Flashtalking, Facebook, DoubleClick||Advertising||Allow us to target the most relevant advertising at you. For instance we may show you fewer adverts if you have already signed up on our website.|
Yes, users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the features or services available on our Site. The Help function within your browser should tell you how. Alternatively, for more information about how to block cookies and/or delete them, please visit www.allaboutcookies.org.