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We at iwoca Ltd are committed to keeping your information private. This document sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
By providing your information to us you consent to us processing it in the manner and for the purposes described herein. If, and to the extent, you provide personal data relating to any third party to us, you confirm that you have obtained their consent to pass their personal data to us and for us to process it in the manner and for the purposes described herein.
For the purposes of the Data Protection Act 1998 (the "Act"), the data controller is iwoca Ltd of 10 Queen Street Place, London EC4R 1AG.
In order to provide you with products and services we need to collect, use, share and store personal and financial information about you. We collect this information when:
1.1 we speak to you on the telephone;
1.2 you register with the Site;
1.3 you complete an online application;
1.4 you send documents to us;
1.5 you request a service;
1.6 you indicate that you would like us to keep you up to date about our products and services; or
1.7 you provide us with access to your accounts and sources of data relating to financial transactions you enter into online we will access and use that information.
We will use your information to:
2.1 provide our services to you;
2.2 prevent and detect fraud, money laundering and other crime;
2.3 carry out regulatory checks;
2.4 meet our obligations to any relevant regulatory authority;
2.5 develop and improve our services to you and other customers and protect our interests; and
2.6 make sure that our records about you are comprehensive, accurate and up to date.
2.7 to manage our relationship with you including (but not limited) to undertake underwriting collections and servicing activities.
Where you send us information to allow us to assess your application, our dedicated contractor who is outside the EU, might process this information. Please note that strict controls are in place to monitor the operations of our dedicated contractor and our contract with them is based on the European Commission’s model contract clause, which is designed to ensure adequate safeguards for your data and privacy rights.
We will retain information about you after the closure of your file for as long as permitted for legal, regulatory, fraud and other financial crime prevention and legitimate business purposes.
We may use your personal information and information about your computer (including, where available, your IP address, operating system and browser type) for market research and other marketing purposes. We may also share your personal information with third parties for the purpose of conducting market research and running marketing campaigns. Third parties who process your personal data on our behalf are only permitted to do so in accordance with our instructions. We will take steps to ensure that the transfer and any on-going processing by those third parties is carried out securely and in accordance with applicable data protection and privacy laws and regulations.
We regularly review our security standards and procedures to help prevent unauthorised access to personal information, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.
Calls with iwoca may be recorded for training and monitoring purposes.
When you apply to us to open an account, we will check our own records, your records at credit reference agencies and the records held by credit reference agencies relating to your “financial associate” (if you have one) i.e. a person with whom you have, or have had, joint personal financial arrangements such as joint accounts or have made joint credit applications, which may be your spouse or partner (not a business partner). We may also, in certain limited circumstances, check the record, including credit details, of other members of your family and if you are a director or partner in a small business, we may also check on your business.
If you are making a joint application or tell us that you have a spouse or financial associate, we will search, link and record information about you both together at credit reference agencies (including any previous and subsequent names). You must be sure that you have your financial associate’s agreement to disclose their information to us and for us to conduct these searches. Credit reference agencies also link your records together and these links will remain on your and their files until such time as you or your financial associate tell the credit reference agencies that you are no longer financially linked and this is accepted by the credit reference agencies.
If you give us false or inaccurate information and we suspect or identify fraud we will record this and may also pass this information to fraud prevention agencies and other organisations involved in crime and fraud prevention.
Please be aware that any or all of these processes may be automated.
Where you borrow or may borrow from us, we will give details of your agreement and the payments you have made (or failed to make) under it to credit reference agencies. If you borrow and do not repay in full and on time, we will tell credit reference agencies. We may make periodic searches of our own records and at credit reference agencies to manage your account with us, including to assist us in deciding whether to make credit available or to continue or extend existing credit. We may also check at fraud prevention agencies to prevent or detect fraud. If you have borrowed from us and do not make payments that you owe us, we will trace your whereabouts and recover debts.
The information which we and other organisations provide to the credit reference agencies about you, your financial associates and your business may be supplied by credit reference agencies to other organisations and used by them to:
The information which we provide to the fraud prevention agencies about you, your financial associates and your business may be supplied by fraud prevention agencies to other organisations and used by them and us to:
Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law or where permitted under the terms of the Act.
We may share your information with other organisations:
We may also share your information with selected third parties to the extent reasonably necessary in order to enable us to manage our relationship with you.
If you have signed up for our trade finance product with an affiliate, we may share your information with such partner, who may be located outside the European Economic Area.
You can contact the credit reference agencies currently operating in the UK; the information they hold may not be the same so it is worth contacting them all. They will charge you a small statutory fee.
Please contact us at email@example.com if you want to receive details of the relevant fraud prevention agencies.
Where your information is transferred outside of the European Economic Area it may not be subject to the same level of data protection as you enjoy in Europe and so we shall ensure that all such transfers are made in accordance with applicable law.
You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. In accordance with our Data Protection Policy, we charge £10 for all information requests to cover administration costs. Please address requests to: The Data Protection Officer | iwoca Ltd | 10 Queen Street Place, London EC4R 1AG
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Last updated - February 2016