A fresh perspective on small business
Our research reveals the top attributes small business owners look for when hiring, and what impacts their hiring decisions.
What is good customer service? To find out, we turned to the president of the Mystery Shopping Professionals Association in Europe and Africa, to help us understand more about how to keep consumers happy.
Tapping into the buzz of social media appeals to many business owners. We unpick the potential of marketing with the meme, and consider: is it worth it?
When you’re running a business, it’s easy to focus on your numbers and forget about your brand – a valuable piece of the puzzle that’s often misunderstood. Get it right and you’ll help fuel growth and long-term success.
We’ve asked Samuel Ryde, brand director and salon manager at London’s Ena Salon, to share some advice about building a dynamic team.
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