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Complaints Policy

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We aim to offer the best possible service at all times. If we have let you down, please get in touch so we can put things right. Your complaint will be handled sensitively and will not impact your ability to obtain credit from iwoca in the future.

You should expect an initial response to your complaint within 2 working days if made by email or phone, or 7 working days if made by post.

How to make a complaint

Phone: 0203 434 3488 (Available 9:00 - 18:00, Monday - Friday. Outside of these hours send us an email and we can call you back.)

Email: complaints@iwoca.co.uk

Write To Us: Please make sure to include your account details as well as details of how you would like us to reply.

Complaints Manager
iwoca Ltd
Elsley Court
20-22 Great Titchfield Street
London
W1W 8BE

If you are not happy with iwoca's handling of a complaint, you may be able to use the Financial Ombudsman Service. This option is only available to micro-enterprises or private individuals and excludes limited companies operating under unregulated credit agreements. Learn more at www.financial-ombudsman.org.uk.

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