This week we had a short chat with Natalie Nazar, an Account Manager who joined iwoca in July 2014.
Hi Natalie. Can you start off by telling us what you do at iwoca day to day?
In short, my main purpose here is to assess customer applications for funding in conjunction with being their main point of contact. We interview all our customers to understand their business model and clarify any concerns we might have, and then on that basis assess if a credit facility would be right for their business.
After this, we work closely with an underwriter to come to a final decision. My role is also to provide customer service for existing customers, and I guess that’s where the account management side really comes into play. Every month we get busier and busier as iwoca grows and we help more and more small businesses.
And what was it that drew you towards iwoca?
Before iwoca I worked for Groupon, the daily deals site. When I was there it had a good start-up vibe, but the problem was that it grew massively too quickly I think. Luckily, I was then approached by someone at iwoca who thought I’d be a good fit for the Account Manager role. I didn’t really know what to expect to be honest, but when I saw the reviews on TrustPilot I knew I was making the right choice to join.
What is the hardest part of your job?
The hardest part of my job is also the most rewarding. Being in direct contact with the customers every day, seeing their businesses grow and helping them to grasp opportunities that were previously out of their reach. I’m not saying this to get brownie points! I genuinely believe these things.
What projects have you been working on recently?
Everyone at iwoca has a say in what the company should do next – our suggestions are always listened to and appreciated. For example, at the moment I’m currently working on making our Alibaba e-Credit Line process smoother for both the Account Managers and the customer.
Credit facilities provided through Alibaba are different to our usual product, as we’re sending the money directly to the supplier. This therefore requires a different step by step process which we’re adapting to be as smooth as possible. Integrating our service within Alibaba is an amazing opportunity for us as we will reach a large new customer base and help many more SME’s, so I’m very excited about it.
And so what do you do when your day ends, once you’ve left the office?
The gym! I’ve been going four days a week at the moment. I like to go for for an hour to an hour and a half, I’m pretty happy about that!
Social networks like Instagram, Tumblr and Pinterest are amongst my guilty pleasures. I love creative people and I often get inspired by what they post. On fridays, I generally go to a cocktail bar with a few friends to relax and have a bit of fun at the end of the week!